A few good answers

Choose an available item and add it to your bag. Review your bag before continuing to checkout. If checkout is unavailable, no payment is taken; please try again later.

See the product page for the current price and availability. Availability is checked again when you add an item to your bag and continue to checkout.

In My collection, choose Add an owned book and record your book. You can update its reading status at any time. A personal collection entry does not create an order or award points.

When a sample is available, choose Read a sample on the product page. Adding a book to your collection does not unlock reading access.

Open Orders in your account, then Earlier Kodama purchases. Eligible purchases under your verified email are checked automatically. If you used another email, submit a claim with your order details and receipt. Each eligible order can be credited only once.

Use Contact Kodama to send a support request and keep its reference for follow-up. For the newsletter, use the separate signup form and confirm your choice through the email link. A support request does not subscribe you to marketing emails.

No. Membership is free. Depending on your membership tier, you can enjoy benefits such as member pricing, Points on purchases, and shipping benefits.

Yes. You need to create an account and log in to purchase from our official website.

There are four tiers: Bronze, Silver, Gold, and Kodama. You move up through the tiers as you earn XP, unlocking the benefits available at each tier. Every new member starts at Bronze.

XP determines your membership tier, while Points can be redeemed toward purchases on our official website. They are tracked separately, and XP cannot be used to pay for purchases.

You earn XP by purchasing eligible products and move up when you reach the XP requirement for the next tier. XP is calculated on the product amount paid after discounts and Points redemption, excluding shipping charges and taxes.

Your tier does not expire as long as you remain a member. You will not be downgraded simply because you have not made a purchase for a certain period. However, if XP is deducted due to a cancellation or return, your tier may go down.

Member pricing applies to products for which a member price is offered. Once you log in, the price for your membership tier will be displayed, and you can purchase at that price.

Silver, Gold and Kodama members get free standard shipping on orders of US$80 or more 　shipped to the contiguous 48 U.S. states or Washington, D.C. This benefit does not apply to Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses, or international destinations. . The US$80 minimum is based on your product total after discounts and coupons, before Points redemption, tax and shipping. Any applicable shipping charges will be displayed at checkout before you place your order.

Log in and purchase eligible products to earn Points at the rate for your membership tier: Bronze 1%, Silver 1.5%, Gold 2%, and Kodama 2.5%. Promotions may offer opportunities to earn additional Points. Please check the details of each promotion.

Points are earned on the product amount paid after discounts and Points redemption, excluding shipping charges and taxes.

Points are credited within 24 hours after the eligible products ship and can be used as soon as they are credited. Points for preorders are also credited within 24 hours after shipment. If your order ships in multiple shipments, Points will be credited separately for the products in each shipment.

When purchasing products on our official website, choose how many Points to redeem at checkout. Each Point is worth US$0.01, and Points can be redeemed in increments of 1 Point toward part or all of the product amount after applicable discounts. Points cannot be used toward shipping charges or taxes.

Points do not expire while your membership is active and the Points program continues. Any unused Points will be forfeited if you end your membership.

Yes. You can use Points on member-priced items. Coupon codes and sales apply on top of your member price. You can use one coupon code per order.

Points earned on canceled or returned items will be deducted, and Points redeemed for those items will be restored. If you return only part of an order, only the Points associated with the returned items will be adjusted.

To end your membership, log in and select My account to open the Your Kodama page. You can end your membership from there. When you end your membership, your unused Points, accumulated XP, and membership tier status will be forfeited and will not be restored if you register again. If you have an unshipped order or a return in progress, please contact us before ending your membership.